HELP CENTER

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Order Tracking

Track your order

Return & Exchange

We simplify the process of returning and exchanging styles.

Start a return

Browse our help desk

Size Guide

Ensure your customers get the right fit

Loyalty Program

Offer exclusive rewards

Order & Shipping

Looking for your order status

Payment & Gift cards

Wonder of what payment we accept?

Discount Codes

Have a discount you like to use?

Store Location

Want to find a store near you?

Frequently Asked Questions

Can I change my order?

If you placed your order within the last hour, reach out to our Customer Support team right away. They will do their utmost to assist you with any changes you wish to make, though we cannot guarantee success. Our automated fulfillment process is highly efficient, meaning orders are quickly sent to our fulfillment team for processing. We recognize that circumstances can change, and you may need to adjust your order. If your order is still within that one-hour window, please contact Customer Support immediately. An agent will verify with the fulfillment center whether your order has been processed. If it hasn't, we will strive to accommodate your request. However, if it has already been processed, we regret to inform you that changes or cancellations are not possible. We appreciate your understanding and encourage you to double-check your order details before finalizing your submission.

Can I cancel my order?

If you placed your order within the last hour, please reach out to our Customer Support team.

They will do their utmost to assist you with your cancellation request.

However, please note that we cannot guarantee the cancellation will be successful.

Our automated fulfillment process is highly efficient, meaning orders are processed immediately.

We recognize that circumstances can change, and you may need to cancel your order.

To proceed, contact Customer Support as soon as possible if your order is under an hour old.

An agent will verify with the fulfillment center to see if your order is still pending.

If it hasn't been processed yet, we will strive to honor your cancellation request.

Unfortunately, if your order has already been processed, we cannot make any changes.

We appreciate your understanding and encourage you to double-check your order details before finalizing your purchase.

Can I change the delivery address after my order has been processed?

After your order is processed, we cannot change the shipping information because our fulfillment system is set up for quick handling.

I am still waiting for a confirmation regarding my order.

You can expect to receive the email within five minutes of placing your order. If it hasn't arrived, be sure to check your spam folder. If you still don't see it there, please reach out to us with your email address, and we'll be happy to resend it.

I received the wrong item. What should I do?

We apologize for the mix-up! It seems you received an incorrect item. Kindly reach out to us via email, and we will ensure that the right item is sent to you promptly. To assist you better, we will need some details from you.

Your order number
The name of the item you didn't receive
A clear picture of the item you received instead

How do I track my order?

After your order is packed and processed, you can expect to receive a confirmation email containing your shipping information within 1-2 days. This email will provide you with a tracking number and a link to our Tracking Page for your convenience.

Please note that the tracking information might not be available immediately after processing, as it may take 1-2 days for the carrier to collect your package and update their system with the tracking number. If you don't see any updates right away, we kindly ask for your patience and suggest checking back later. However,

if more than 4 days have gone by without any tracking updates, please don't hesitate to contact our Customer Support team, and they will promptly investigate the situation for you.

When will I receive my order?

The delivery time is contingent upon the shipping method you choose and the destination country. You will see the estimated delivery time calculated and shown during the checkout process.

Additionally, you can check the expected delivery timeframe in your order confirmation email as well as on our tracking page.

Our Order Fulfillment Process: Step by Step

Once you have submitted your order with us, we take several steps to guarantee its safe delivery to you.

Your order is meticulously packaged at our fulfillment center, ensuring it is ready for its journey to your location.
A reliable carrier then collects your order from the center, signaling the start of its travel.
As your package moves through the carrier's network, it is en route to your delivery address.
It is now in the final stages of its journey, making its way to your doorstep.
Finally, your order has reached you! Be sure to check your doorstep or mailbox, as your package is now waiting for you.

How do I return my order?

Return Policy

• To initiate a return, you need to do so within 30 days of receiving your order.

• Items should be unused and in their original packaging to be eligible for a return.

• Customers will need to cover the shipping costs for returns.

How to Initiate a Return

• To initiate a return, please fill out our Return Contact Form.

• Our team will assess your request to confirm it aligns with our return policy.

• If your request is approved, we will send you an email with return instructions.

• You can send the item back using any carrier you prefer.

• After we receive and check the return, we will issue your refund.

Refund Process

• After we get your return and check it out, we'll start processing your refund back to your original payment method in about 2-5 business days.

• You'll get an email confirmation as soon as your refund is processed.

If you need any more help, don't hesitate to reach out to our support team.

Can I exchange my order for something else?

We’re delighted to help with exchanges! Whether you need a different size, color, or even a brand new item, we’ve got you covered. Check out our exchange and refund process below to make your experience as seamless as possible.

Refund Process

• Once we get the item back, we'll check it to confirm it aligns with our return policy.

• If everything looks good, we'll initiate your refund to the original payment method within 2-5 business days.

• You'll get an email notification as soon as your refund is processed.

What's your response time?

We usually respond within 1 to 3 business days. Keep in mind that sending us several messages on various platforms won't expedite the process, since all your inquiries will be merged into a single ticket. We're dedicated to helping you as quickly and effectively as we can.